Refund policy
Neshaminy Outfitters LLC - Return and Refund Policy
We want you to be happy with your purchase. Here is how returns and refunds work.
Returns
You have 30 days from the date you receive your order to request a return. Items must be unused, in their original packaging, and in the same condition you received them. Some items ship directly from our supplier partners, so please contact us before sending anything back so we can provide the correct return address.
To start a return, email awolk@neshaminyoutfitters.com with your order number and the reason for the return.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at awolk@neshaminyoutfitters.com with photos of the item and packaging. We will arrange a replacement or refund at no cost to you.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5 to 10 business days. Shipping costs are non-refundable unless the return is due to our error.
Return shipping
Unless the item arrived damaged or incorrect, you are responsible for return shipping costs.
Non-returnable items
Final sale items, gift cards, and any item marked as non-returnable on its product page cannot be returned.
Contact us
Questions about a return or refund? Email awolk@neshaminyoutfitters.com or call 215-694-2313.